Self-Storage Units in North Austin, TX, at ATX Self Storage

Howard and Paula are excellent. They provided exceptional customer service. They were attentive, thorough, and knowledgeable. Howard and Paula made my move flaw… Read More

Howard and Paula are excellent. They provided exceptional customer service. They were attentive, thorough, and knowledgeable. Howard and Paula made my move flawless. I am pleased to have chosen ATX Storage.

I have had a unit here for almost 2 years and it has been a breeze of an experience. The security is very thorough, the building is always clean, and the custom… Read More

I have had a unit here for almost 2 years and it has been a breeze of an experience. The security is very thorough, the building is always clean, and the customer service is continuously friendly and accommodating. I recommend this place all the time for those reasons.

Great customer service and very friendly staff! Clean facility looking forward to renting here.

Howard and Paula are the best. I’ve rented a unit here for a few years, have seen a few changes at the front desk, and can honestly say that these two are the … Read More

Howard and Paula are the best. I’ve rented a unit here for a few years, have seen a few changes at the front desk, and can honestly say that these two are the nicest that have been here. Update Jan 1st, 2025 – Paula and Howard are still the best.

Howard & Paula in the office are a sheer delight. I’ve never been excited about storage before, but I am now! The bay doors for easy loading and unloading out… Read More

Howard & Paula in the office are a sheer delight. I’ve never been excited about storage before, but I am now! The bay doors for easy loading and unloading out of the weather, the size of the unit, and the motion detection in the unit—w/text sent to my phone if anyone is in the unit—all make me looking so forward to moving our org’s stuff here. ?

ATX Storage is amazing. Great space, great rates and most importantly some of the most amazing staff that I have ever been witnessed to. Howard and Paula work t… Read More

ATX Storage is amazing. Great space, great rates and most importantly some of the most amazing staff that I have ever been witnessed to. Howard and Paula work together like peanut butter and jelly.?. I highly recommend them.

The staff is very nice and Mr Howard and Ms Paula are very nice couple working ATX Storage and Jessica other employe also very nice, Mr Howard always smiled and… Read More

The staff is very nice and Mr Howard and Ms Paula are very nice couple working ATX Storage and Jessica other employe also very nice, Mr Howard always smiled and answered all the questions, Quick service, Best service all time…

So far so good! Howard and Paula were super helpful, professional, and friendly. They were thorough in making sure I had everything I needed to start moving my … Read More

So far so good! Howard and Paula were super helpful, professional, and friendly. They were thorough in making sure I had everything I needed to start moving my belongings into my unit. They showed me where my unit was located, instructed me on how the locks operate, tested the motion sensor functionality, and tested my access code. I’m looking forward to continuing business with them!

I’m giving this storage in Austin, Tx a one star because my sister had called ahead of time we were needing storage for our father whom we are power of attorn… Read More

I’m giving this storage in Austin, Tx a one star because my sister had called ahead of time we were needing storage for our father whom we are power of attorney. She spoke to a gentleman so whenever I walked into the facility, I asked for The same employee. There was a lady on the phone and she looked eager to get in the middle of our business. I told her we were fine that This gentleman was helping me and we didn’t need any assistance from her. The gentleman didn’t listen to me and took me upstairs after I told him I wanted a lower level storage. Then after you took me upstairs, I explained again I need a lower level storage. We went right back downstairs Where he finally showed me what I had asked for the lower level.. I was ready to make the deal when he said that I needed the power of attorney papers. I live out of town.I should have realized that I needed those papers before I went over there. And also It would have been helpful if he Would have prompted my sister to let us know that we needed power of attorney papers, but neither one of us thought about it. After I drove over there for no reason, of course, I was upset because my time is valuable. I’m dealing with an upper respiratory infection and have to take some medication that makes me irritable.I’m only in town for a few days. My time is very valuable and I’m very busy. I was trying to take care of this business. Upon opening up a storage unit in My father‘s name so it makes sense I needed to show proof. I told the gentleman Employee okay makes sense, I would go to the nursing home to get a copy the power of attorney papers and return. (I realize after I left that I had a copy of it in my files on my phone ). While I was gathering on my wallet and sunglasses to put back in my purse to be on my way…. all of a sudden, the woman employee that was not assigned to helping me decides to get in the middle of our business. She starts Insulting my intelligence by telling me the same thing that the man had just told me. Her Mentality to be noticed and wanting to be important irritated me. I raised my voice to tell her that I was going to get the paperwork. While I was talking, she was over speaking me.She did not like it that I was not going to listen to The same verbiage That her male associate who was helping me, had just explained to me. No one asked her for her input or help. In fact, I had already told her previously that this gentleman was helping me and we did not need her assistance. She had no business to interrupt her Coworker and myself the customer while he was helping me. So then she Attempted aTHIRD Time to get in the middle of our Conversation and transaction. I told this the persistent woman that I did not want to hear what she had to say a third time. I had to use a loud tone because she was not getting the message. She was not the one helping me her colleague was. This woman was very adamant about being seen and heard by trying to run over me and her colleague who was helping me. When I told her I didn’t want to hear it….she became angry that she was unable to control me and her colleague-business transaction. She told me to get out of the facility and not come back. I told her that was fine that it doesn’t bother me at all. I can give my business to some other business. She threw away over $1000 all because she wanted to control me and her coworker. She lost $1000 for her company all because she thought that she had to seem important and run over her coworker and the customer. All she had to do in the first place was to mind your own business and stay out of our business. I was already being helped and I explained that to her when I first walked in. He and I were talking she interrupted us. I told her that we were fine. He’s helping me. She couldn’t stand it that she could not be the center of attention. And she lost over $1000 for her company all because she wanted to be the center of attention.

I called ATX self storage to get the price for renting the unit. The guy gave me pricing for two sizes of unit. I called back the next day to form up the unit. … Read More

I called ATX self storage to get the price for renting the unit. The guy gave me pricing for two sizes of unit. I called back the next day to form up the unit. The girl said she will email to confirm but I never received the email. I called back the next day and got to talk with the manager. The next my mover went in to have everything set up with me on the phone. I ended up picking the bigger unit but the price was $25 dollars over what they told me on the first time I called. The manager would not honor what her worker quoted. She is the manager. I have no choice but to pay the price she said. I would not refers anyone to this location. Bad business practice. Luck, I am not looking for doing long term business with them.

They raised my costs twice shortly after signing up, which seemed like a bait, and switch to me, but I’m biased. When i left, I left a little bit of trash and w… Read More

They raised my costs twice shortly after signing up, which seemed like a bait, and switch to me, but I’m biased. When i left, I left a little bit of trash and wanted to come back and help clean up after i was locked out the night before for curfew. Because i didn’t officially move out in time despite not using the unit and only trying to be nice, they threatened me with 1000 to pay another months rent 187. So here’s my family skipping meal skipping meals, but i got to come back and clean the little bit left. The workers are nice enough, but this is messed up.