My Attic Self Storage - Willowforest Tomball, TX

Rented a unit at this great storage facility yesterday. The manager is very friendly and helpful with all my questions and happily showed me around. The facility is very clean and has a video security systems .I feel really good about leaving my procession at this location.

I could not say any better things about this complex and those that run it. I was helped by the property manger Kyle who was extremely friendly and helpful in explaining the process of renting the unit. The unit is very nice for an incredible price and the complex is well taken care of. Most important for my business is the security of the complex which is their number one priority and is reflected in their policies.

I rented a storage unit from Kyle yesterday. It was absolutely one of the most pleasurable experiences I have had with any business recently. Kyle was very informative about the property. If you need a place to store anything this place has wonderful security and is spotless from the front drive to the back drive and everything in between this is the place to go.

I rent a storage unit at this facility. Due to my business I am there almost every day. The facility is always clean, easy access, and meets high quality standards with the care and maintenance of the whole facility. But the best part is the outstanding staff who work there. They are very knowledgeable and so friendly! Kyle goes beyond the call of duty to assist all the customers in such a professional manner! They are the best!!!

My package was sent to the wrong address and even though my experience with the manager yesterday was pleasant (the person who sent the package initially) my experience with their employee today wasn’t great because she didn’t want to help. I noticed the house number on the address of my package was wrong and called several times and even left a voice message and never heard back. I had to come over to try get some help. The lady present didn’t seem to want to help at all and even gave me an attitude stating that she wasn’t there when the package was sent. She also hadn’t heard my message. I left the message at around 9am and it was 12pm already. The place had no customers, so she didn’t look busy enough for it that to be an excuse. I had to insist to get some sort of help. The only thing she kept saying was to go to the USPS to get it fixed and that, even though it was their mistake, that they couldn’t do anything about it. She didn’t even know what USPS I had to go to in order to get this resolved, but suggested one 15min away. Turns out, that wasn’t the right place. By the time she called to tell us which USPS was, I was already talking to a USPS worker. At the USPS they told me that they couldn’t do anything for me and to never go to these private owned companies because they overcharge and when there is a problem, they do not take responsibility. I tried calling their second location in Valley Ranch to speak with the manager and the phone was never answered. I’m extremely disappointed because I came to this place due to the good reviews, but now I regret not going to the actual USPS.

Christy Philippe is an amazing young lady, that was happy to help us the minute we walked in. It is very pleasant doing business with someone who cares for the needs of the customer. Answered every question in a very professional and patient manner. I would highly recommend her for your storage needs. She works at the Porter location, but we were lucky that she was filling in for someone at the Spring location. Thank you Christy for your help. Thank you Christi.

Kristi Phillippe was extremely helpful. She works at Porter location but was managing at the Willow Forest location. We were in and out in no time and her service was above our expectations. Very kind, caring and professional.

Wonderful Customer Service Agent, extremely helpful and friendly. The lobby was very clean and very well organized.

I would highly recommend this location for all your shipping and storage needs! All the employees are super friendly and Kyle is amazing! I send boxes to my college-age daughter almost weekly, and he always tries to find me the best rate for shipping my boxes as well as he always asks how she is doing with her studies! Today he went the extra mile for me! I accidentally dropped my bank card in the parking lot and it went down into the sewer grate.? Kyle willingly figured out a way to retrieve it and even took it inside and gave my card a thorough cleaning! Excellent customer service always!!

Nice USPS location! Good customer service I will definitely be going back.

I’m very thankful to Kyle Farris he was extremely helpful & kind with all my questions & helping me with all my storage needs. The storage units are clean,safe, and easy to use. I will be recommending y’all to anyone who needs storage, short or long term. God Blessings always

To all those in the Woodlands area and surrounding. I am going through a move right now that couldn’t be more difficult than it’s ever been. Everything that can go wrong has gone wrong! My meeting with Kyle and getting set up for storage was about as painless as it gets! I would recommend them to anyone who needs this service for now or long term. Good luck and God’s blessings to all those trying to move right now! Thanks again Kyle!!!

I had a different storage unit across town and I was needing to downsize from a 10x30 to a 5x15 closer to home and this place was it. Kyle was very knowledgeable about the property and the units and knew exactly what l needed without spending a fortune. When l showed up Saturday 7/17/21 to check out the unit he walked me thru all the details with ease and in no time l had the keys to my new unit. Kyle is and was very polite during my sign up and other times we spoke. Customer Service is top notch here and it shows. I'm glad l made the choice to move my storage.

I frequent this location to drop off packages that I mail. The person that usually helps me is Kyle and he is a great example of customer service. He always has a smile and a friendly word to share. Location is clean and great service.

Wanted to get a climate controlled unit for some things. Kyle was very helpful and explained all of the details. Explained the pricing and how we could save some money by having our homeowner's insurance provide them with proof of coverage. Bonus was the ability of using their box truck if needed within a couple weeks to move our stuff. Facility was very clean and well lit inside.

This place has been super great for my postal needs! They make it super easy and Kyle helped me with everything i needed, with amazing customer service! Super Awesome!!

Such a convenient location. I was in and out in 5 minutes! Anytime I use the Tomball or Woodlands office, it's easily a 30-45 minute ordeal. They were quick and very personable!

Very nice facility and the manager, Kyle, is extremely professional and very helpful. Being able to mail all my stuff there is so convenient and such a perk! Definitely recommend.

The professionalism and expertise when it comes to shipments is BAR NONE! The team, and especially Kyle, has helped me in my small business endeavors for which I am very thankful. Highly recommend you do business at this location for your appointment needs!

Clean and secure facility! Very friendly staff that helped me with all of my needs! Would definitely recommend to anyone needing storage in the Tomball/Spring/Woodlands area! Thank you My Attic!

I highly recommend using My Attic Storage for your storage needs!! I was able to get a unit within 30 minutes of walking in on the same day. The place is very nice and the people are even nicer. Rick helped me with everything and answered all questions I had. Kyle is also awesome too!! Great storage place!!

Kyle is so helpful and courteous everytime I go in to ship something. This location is much closer to me than the post office and I love that they provide this additional service beyond just storage units. I recommend!

Facility clean and well maintained. Kyle and Mike provided exceptional customer service. Great rates. Great experience.

Great service. Clean location with friendly staff. Kyle is a pleasure to work with. He's helpful and takes his time to listen to your concerns. I'll be recommending everyone I know to Kyle!

I have been a customer of My Attic Storage for over a year. The storage is well maintain and clean. So I thought, why not drop off my USPS orders for shipping at this location. It was convenient and closer than the post office. When I dropped it off, the employees were busy assisting customers with their storage needs. I was asked if my parcel was already had a prepaid label and prepared for shipping. My answer was yes. I was then told to place it on the counter and they would take care of it. Four days later, the only USPS tracking information is that the label was created. I returned to the My Attic to inquire about my box. I was told the USPS picks up and don't scan but they didn't have it and I would have to check with USPS. USPS says I left my box in their custody and they should have scan it in their system before it was picked up by a carrier. In other words, the chain of custody was lost at the Attic. UPDATE***** Thank God for my honest customer - She finally received the order. However the tracking shows label created only. If My Attic could implement a better system for tracking packages so that the customer has something to produce to the USPS for tracking. Update 04/02 The staff does address your concerns and will listen to your concerns. They do admit they have no control over the USPS and they are a one man operation. These things can slow up the process. Thank you for explaining the process.

I have been a customer of My Attic Storage for over a year. The storage is well maintain and clean. So I thought, why not drop off my USPS orders for shipping at this location. It was convenient and closer than the post office. When I dropped it off, the employees were busy assisting customers with their storage needs. I was asked if my parcel was already had a prepaid label and prepared for shipping. My answer was yes. I was then told to place it on the counter and they would take care of it. Four days later, the only USPS tracking information is that the label was created. I returned to the My Attic to inquire about my box. I was told the USPS picks up and don't scan but they didn't have it and I would have to check with USPS. USPS says I left my box in their custody and they should have scan it in their system before it was picked up by a carrier. In other words, the chain of custody was lost at the Attic. UPDATE***** Thank God for my honest customer - She finally received the order. However the tracking shows label created only. If My Attic could implement a better system for tracking packages so that the customer has something to produce to the USPS for tracking.

Outstanding! By far the best parcel sending experience I’ve ever had. Kyle is totally first class, super friendly and very informative. This is exactly how good and easy things are meant to be. Proper 5 star!

Excellent customer service from Kyle! He showed us around the facility and where our unit was located. I really appreciated the water bottles that were in our unit upon arrival as well as the simplicity of the renting process!!

Hello... I had to take a moment to share my experience with My Attic Storage. The customer service has been absolutely amazing. Kyle, has been extremely kind and helpful since I became a tenant there. Great customer service is very hard to come across these days, but I believe it is the backbone to any company who desires longevity. So this 5-star review goes to My Attic Storage for valuing customers by having people like Kyle to represent their brand well...very well. ?

Kyle showed Superior customer service ! I had a letter ( W2 )that was sent back to this location . He sent it to me directly , in another town, just to make sure i got it ! He communicated all the tracking information and even paid for it ! Wow ! That's customer service . This is a top notch facility and the manager is on point ! Thank you Kyle !

Easily a 5 star review. Kyle the manager on-site, made it an quick and easy process. The rates are very affordable and the site is very well kept. The security is amazing and just a great experience overall. I would recommend to anyone.

Great location clean facility, great security and very friendly staff. Great prices. Would definitely recommend my friends!

First time in yesterday, and I will say I really like the way this facility does business. The professionalism from the staff was top notch. Kyle, the manager, was really great and made me feel welcome, and answered all questions I had about the units. My move was super easy because of them. I’ll be recommending more people to this facility. Great job!

I have been at other storage facilities in the past but THIS FACILITY is the best ! Teri and Brad are so professional and truly care about my storage needs. Professional management, beautiful property, clean units and great prices. Highly recommend this facility !

Brad, Teri & Kyle are the best. Brad and Terri were extremely helpful and accommodating for us, making sure we were not overcharged for the amount of storage we needed. Kyle helped us unload our trash into their dumpster, going above and beyond with a great attitude. I have recommended them to several friends and will definitely use them again in the future!