Lock N Roll Storage College Station, TX

Despite calling multiple times and asking very politely for the $300+ they overcharged me after I moved out. They claim they’ll call me back and never do, deflect to “we’ll see what corporate says”, the standard poorly run business nonsense. So my patience is out. What an honorable business - scamming college students. This place is outright criminal. They claim they have no “notice of vacancy” from me. Apparently is wasn’t enough that when moving my boat out, I went inside and told the person at the desk - “hello I’m moving out, is there anything else I need to do? I’m just making sure I’m not obligated to pay anything else”. Wouldn’t trust this place to do anything besides justify unique reasons to steal my money. Update: Nobody has reached out, y’all don’t pick up the phone, and if I am not reimbursed for the extra charges I’m gonna start adding interest.

Upon arrival of our reservation for a u haul truck Ms. Chelsea informed me that the truck had not been returned on time yet. Needing the truck ASAP I left to a different U-Haul to fix the problem. (No she didn’t call for me) When I had no such luck finding a truck at that time. I called back asking if she could call when the truck arrives. Then Ms. Chelsea’s story changes. She states that the reservation was canceled/moved by U-Haul. When I call U-Haul customer service they inform me that there was a called made to cancel my reservation entirely. When I call Ms. Chelsea to let her know of the situation she immediately gets defensive saying that she did no such thing. A day goes by while U-Haul investigates the problem. I received a phone call back from U-Haul stating that there was a truck there at lock n roll at the time of my arrival that morning. That they indeed called on their own to cancel my reservation. How they have the ability to do that in the first place is insane and no curiosity call/text stating my reservation had been canceled. Calling the SUPERVISOR again for the last time with the information gathered. Ms. Chelsea changes her story for a third time stating yes she canceled my reservation. Long story short you might show up to this location and you’ll be told you no longer have your reservation without any notice. I don’t believe anyone wants to go through that. Much less being lied too multiple times after. And I’m sure there will be a semi decent apologies in the comments that that was not their intention. Sorry to say that that is the only thing this company is good for.

Despite calling multiple times and asking very politely for the $300+ they overcharged me after I moved out. They claim they’ll call me back and never do, deflect to “we’ll see what corporate says”, the standard poorly run business nonsense. So my patience is out. What an honorable business - scamming college students. This place is outright criminal. They claim they have no “notice of vacancy” from me. Apparently is wasn’t enough that when moving my boat out, I went inside and told the person at the desk - “hello I’m moving out, is there anything else I need to do? I’m just making sure I’m not obligated to pay anything else”. Wouldn’t trust this place to do anything besides justify unique reasons to steal my money.

Good for short term storage. Affordable. Helpful staff.

Good for short term storage. Affordable. Helpful staff.

I was put on the waitlist to get a unit for my daughter. Thankfully, that waitlist didn't last long! Chelsea called me and let me know that one opened up last minute. She was professional and made the sign up process easy. Highly recommend.

Been on a waiting list for another covered space. The numbering for parking could be more clear. It is hard to see on the ground which space is where.

Leasing a space to store my travel trailer it Lock N Roll couldn't have been easier, and the service from Ms. Nancy at the desk was very courteous, friendly, and professional. She even took the time to show me the available spaces and helped me get the perfect one leased. The lease setup and signing was done online and it was quick, painless and efficient. I couldn't be happier with the experience I've had at Lock N Roll, and I'm sure that will continue. Thanks for running a great facility and for hiring such nice people!

We didn't know there was an admin fee until they were putting in our info. I am not sure if this is one time for each vehicle I might bring or if the $40 is put with our name. Plus there were several fire ants spots on the grass where my steps actually touch the ground when I pull them out. We told them there were fire ants all over they said someone would be coming in two weeks. I personally watched as a family member almost died from 6 ant bites. We went and bought some our selves and treated the whole grassy pad area next to our RV. That can be very dangerous.

When I started leasing a spot here I was told there was no option for automatic payments, so I called in and paid every month. Stored my boat here in a spot, moved it out and canceled my lease. I let them know I was moved out and they said everything was good. Now I realize months later they’ve charged my card AUTOMATICALLY for four months of rent AFTER I moved out. To make it better they’re very selective with when they’ll pick up the phone so here I am calling a number that just doesn’t work. If you’re reading this review try calling them it’s almost laughable.

I highly recommend Lock N Roll Storage for all your needs. As far as customer service they were super nice and attentive, you can rent your unit directly online and they are CC. Once you arrive in your storage unit there was two bottles of water and my lock waiting for me. It wont cost you an arm and a leg either. Check them out, you wont be disappointed.

Very clean, easy access and great customer service.

I sincerely appreciate the excellent customer service I received from both Arlene and Chelsea! If you have any need for storage or a parking space to sell your vehicle, you have come to the right store! They will take care of you excellently!

Arelene was great. Her upbeat and positive energy made the process go very smoothly. She eased my nerves after a stressful day of moving. I highly recommend this location if you're looking for quality customer service.

Fair prices and easy to deal with. Had covered storage for 3 months while we bought land. Only suggestion would be to sweep or magnet roll your lots sometimes. Lots of items that can puncture a tire floating around here. Be careful.

Rented a space to sell a car. Very good customer service. A very easy process. Excited to sell it quickly.

Super helpful, after a online snafu, they went above and beyond to help me secure a much needed storage space for my daughter's apartment to rental house transition. Highly recommend. I was able to take care of everything over the phone and email.